Can I stay with my pet during the grooming? 

This is decided on a case by case basis. Some cats can be more aggressive and protective when their owners are around. They can also feel more anxious about leaving, knowing that their owner provides their route home. However, if the pet does appear to be more relaxed with the owner, the owner may stay.

Can I help with holding of my cat?

If the cat is aggressive, we need individuals who have been specially trained to help groom difficult cats. Even the smallest cat bite can lead to terrible infection and possible hospitalization for the groomer, which would result in loss of income. Cat bites can also cause nerve damage that can lead to inability to work. If you would like to hold your non-aggressive pet, you will need to sign a waiver in the case that you are injured. 

Will you sedate my pet? 

absolutely not! We would never administer any oral medicines of any kind to your pet. However, if you feel that your pet may need a light sedation, to take the edge off, you should discuss that with your veterinarian. NEVER give your pet any type of sedation without OUR prior knowledge. Oral sedation can make some pets feel more vulnerable and less in control and actually make them more inclined to bite. NEVER administer antihistamines to your pet prior to grooming. Keep in mind that while they can calm some animals, others may have the opposite effect and be highly agitated for grooming. If your pet needs to be sedated by your veterinarian by use of injections, we can work with your vet to arrange a time to groom your pet directly outside the veterinary office of your choice. This way we can monitor your pet and provide immediate assistance if assistance is necessary. 

What kind of cat won't you groom?

We will not groom highly aggressive, highly agitated, or extremely stressed cats. These pose too high of a risk of injury to the cat and to the groomer. If your cat is exhibiting telltale signs of stress, we will immediately stop grooming it. We make every effort to provide the safest, most stress free environment for your pet. Some cats are completely relaxed during the grooming process and the younger they are acclimated to the process the better. Some cats are stressed during the grooming process which can lead to the exacerbation of underlying medical conditions. If we think your cat is one of those at risk, we will stop the grooming process. We would recommend mini-sessions to further desensitize your cat to grooming. 

You from your basement?

Yes, the basement has a separate entrance and the my own household pets are in a separate location. Our basement is completely finished with hardwood floor and has a separate room with a tub and drying area. 

Will you groom older cats? 

Absolutely! Provided that the cat has had a physical exam by a veterinarian within 1 year of the grooming session. This is to ensure that the cat has no detectable history of heart problems. The owner of cats over 10 years old must sign our Release  form. While we try to provide the safest, most stress free environment for your cat, anything can happen. However, our groomer has years of experience with older cats, and grooms older cats on a regular basis. The oldest cat we have groomed was a 23 year old Domestic long hair, with no incidence. 

My cat has fleas. Can you De-Flea it? 

We hate fleas. We also do not believe in the efficacy of flea shampoos or the safety of "dips". First of all, all flea shampoos say to "keep out of eyes" or "keep away from face", so what you have are fleas running across the face and hiding in the ears. Secondly, flea shampoos do not have any residual effects. They will only kill while they are on the pet, so as soon as you take that cat back home, the fleas will jump right back on. 1 female flea can lay 10,000 eggs.  Dips may have a 2 week residual effects, but usually contain more severe pesticides. Will all the advancements in flea control, there is no need to bathe or dip a cat,* for the purpose of controlling fleas*. We highly recommend ADVANTAGE, or capstar, *along with a spray for your home*.

 Now, if a cat comes in with a few fleas, we WILL use a flea shampoo on the body, and a natural flea shampoo on the face. This is so that we do not transfer fleas to the other pets in the shop. Please use advantage or capstar prior to your grooming appointment. You don't want fleas in your home...and we don't want them in our shop. 

In addition... Do NOT go out and buy anything with the word "spot" in the name. Just because it comes in a tube and goes between the shoulder blades, does NOT mean, it is the same stuff the veterinarians sell. We can not stress this enough. There have been many, many reports of over the counter flea medicine making cats sick, and i have seen 2 cats have seizures after having these pet store products used on them. 

What is your cancellation policy? Please refer to the Cancelation Policy page of our website