Will you groom older cats?
Absolutely! Provided that the cat has had a physical exam by a veterinarian within 1 year of the grooming session. This is to ensure that the cat has no detectable history of heart problems. The owner of cats over 10 years old must sign our Release form. While we try to provide the safest, most stress free environment for your cat, anything can happen. However, our groomer has years of experience with older cats, and grooms older cats on a regular basis. The oldest cat we have groomed was a 23 year old Domestic long hair, with no incidence.
Will you sedate my pet?
Absolutely not! We would never administer any oral medicines of any kind to your pet. However, if you feel that your pet may need a light sedation, to take the edge off, you should discuss that with your veterinarian. The only medication we prefer to groom cats on is GABAPENTIN. NEVER give your pet any type of sedation without OUR prior knowledge. Oral sedation can make some pets feel more vulnerable and less in control and actually make them more inclined to bite. NEVER administer antihistamines to your pet prior to grooming. Keep in mind that while they can calm some animals, others may have the opposite effect and be highly agitated for grooming. If your pet needs to be sedated by your veterinarian by use of injections, we can work with your vet to arrange a time to groom your pet directly at the veterinary office of your choice. This way we can monitor your pet and provide immediate assistance if assistance is necessary.
Update: With owner's permission, we have begun to experiment with the use of CBD oil for some of our nervous or anxious cats. CBD oil is an over the counter oral drop that can help to relax a nervous cat. We have seen improvement in 95% of the cats that we have used this with. We do not use this for our sakes. We do not really care if we get shredded. We do want each cat to have the best experience that it can have. We WILL NOT give CBD oil without your permission. We will let you know if your cat might be a candidate for CBD oil. It's not that we give it out like candy. We groom a lot of cats that love to be groomed but because of our experience and expertise, we groom a high volume of cats that have been declined for service by other grooming shops. Sometimes we are their last resort before veterinary sedation. CBD oil contains no THC. We are currently using 90mg CBD oil from www.treatibles.com. If you have any questions about CBD oil, feel free to contact us.
What is your cancellation Policy?
We realize that there are emergencies. When an appointment is missed that is a substantial loss of our income and time that can never be replaced. It also takes an appointment away from someone who may have needed it. Every year groomers lose 10% - 30% of their income to missed appointments. It needs to stop. No, it's not all about the money, but we can't pay our bills with apologies either.
Clients who no show/no call must always book future appointments online only. There is a cancellation fee of 50% of the base price of the groom.
Cat Around Town
feline Exclusive Grooming
What type of cat CAN'T you groom?
We are like the Island of Misfit toys but for cats that have issues due to age, health and behavior, however, we do not groom "fractious" cats. A fractious cat is one that is irrational and can't be "reasoned" with. It is the kind of cat whose actions are totally uncontrollable. This could be the cats instinct, or it could be a reaction to something, such as the noise of the water sprayer. The best way to explain this is to watch this video of "Pinky the cat". At 17 seconds, you will hear a noise that upsets Pinky and once Pinky gets upset, everyones safety is at risk. We can not groom Pinky the cats. We perform thousands of grooms a year and we only get about 5 of these a year, but it can happen and will make us stop the groom immediately, for everyones safety: https://www.youtube.com/watch?v=okZW3_5Gr4s
Can I stay with my cat?
We do let owners stay with their pets during the grooming. We LIKE for the owners to see how their pet is treated and how thorough the grooming process is. Because a full groom can take 1-3 hours, most owners opt to head back home or take advantage of Waterfront Shopping. Our shop is located 15 minutes from the Waterfront in Homestead. Shopping is also available in the Village Shopping Center where we are located. The Thrift Store is a popular spot.
If the cat is aggressive, we need individuals who have been specially trained to help groom difficult cats. Even the smallest cat bite can lead to terrible infection and possible hospitalization for the groomer, which would result in loss of income. Cat bites can also cause nerve damage that can lead to inability to work. If you would like to hold your non-aggressive pet, you will need to sign a waiver in the case that you are injured.
My Cat has FLEAS. Can you De-Flea it?
We hate fleas. We also do not believe in the efficacy of flea shampoos or the safety of "dips". All flea shampoos say to "keep out of eyes" or "keep away from face", so what you have are fleas running across the face and hiding in the ears. Flea shampoos do not have any residual effects. They will only kill while they are on the pet, so as soon as you take that cat back home, the fleas will jump right back on the cat. 1 female flea can lay 10,000 eggs. Dips may have a 2 week residual effects, but usually contain potent pesticides. Will all the advancements in flea control, there is no need to bathe or dip a cat,* for the purpose of controlling fleas*. We highly recommend ADVANTAGE, or capstar, *along with a spray for your home*.
Now, if a cat comes in with a few fleas, we WILL use a flea shampoo on the body, and a natural flea shampoo on the face. This is so that we do not transfer fleas to the other pets in the shop. Please use advantage or capstar prior to your grooming appointment. You don't want fleas in your home...and we don't want them in our shop. In addition... Do NOT go out and buy anything with the word "spot" in the name. Just because it comes in a tube and goes between the shoulder blades, does NOT mean, it is the same stuff the veterinarians sell. We can not stress this enough. There have been many, many reports of over the counter flea medicine making cats sick, and i have seen 2 cats have seizures after having these pet store products used on them.
Why must a new client book online?
We only accept new customers in January and February. After that we accept new customers by veterinary referral only. New customers must book their first appointment online. This is because there are people who will call every grooming shop in the area and make appointments, only showing up to one and not cancelling the others. We are a VIP grooming shop and only groom one cat at a time. Because of this, we lose a substantial amount of money when clients don't show. Think of us as an exclusive restaurant with only 1 table. If a reservation is made and the party does not show, we can't seat anyone until the next party comes in. Booking your first appointment on-line and securing it with a credit card is our way of ensuring that customers we have never met before are committed to keeping their appointment. You have up until 24 hours before the appointment to cancel or reschedule without being charged.